XFT Project Team Exceeds Expectations
“Providing our managers with the ability to re- view and manage employee records from anywhere in the world is a huge time saver, with the added beneﬁt of eliminating all of the privacy and security issues associated with physically moving paper between multiple ofﬁces or manufacturing plants,” said Ms. Peterson. “The automation of common administrative tasks, such as completeness audits or document ﬁling and purging, also dramatically reduces the resources required to manage ﬁles. The result is more time to focus on the strategic planning initiatives that are central to our business.”
The HR department was aided in all aspects of the implementation by an XFT project team, subject matter experts with decades of experience in paper-to-electronic ﬁle management conversions. During the design process, they helped to deﬁne requirements ranging from ﬁle and report structures to security roles, backﬁle conversion processes and test plans.
To speed up the deployment and enhance decision-making, the XFT project team used an interactive design approach to deﬁne the new system. This enabled the project team to create and modify proposed parameters on-the-ﬂy during design sessions, perfecting how the new system would operate from Day 1 of the installation. Not only did this signiﬁcantly reduce the time necessary to get the system fully operational, but it also enabled all of the stakeholders to clearly visualize folder parameters, timing issues and their roles in facilitating the project‘s success.
“The XFT project team understood our needs, listened intently to our feedback and executed beyond our expectations,” said Ms. Peterson. “They were knowledgeable, ﬂexible, responsive and inﬁnitely patient for the entire duration of the project. From my point of view, it was an extraordinarily productive customer-vendor relationship that removed many of the anxieties and uncertainties typically associated with technology upgrades.”
With backend data storage provided by a cloud-based SAP Content Server, Eastman quickly segued from a highly decentralized, paper-based administrative modelto a cloud-based electronic ﬁle management system backed by a shared service center.